Author: PK

Consumers increasingly expect an omnichannel shopping experience, and retailers are beginning to feel the urgency to respond. According to a recent Shopgate report, more than two-thirds (67 percent) of retailers now say omnichannel retailing......Read more

Retail forecasting in the age of big data  As brick-and-mortar stores experience increasingly trying times, the need to better predict consumer behavior has taken on new meaning. The rise of artificial......Read more

Indoor analytics provides a new opportunity for mall and department store growth Two decades ago, the shopping mall was the hub of public life. Anchored by brand-name department stores......Read more

What Sears has to tell us about customer experience While we’ve been hearing about brick-and-mortar stores being on the ropes for a decade, the number of major retailers that closed over the......Read more

From the rise of e-commerce to Amazon Go, retail has experienced a drastic transformation in the past decade, and advancements in edge computing are expected to drive further change:......Read more

Analytics provide insights that add operational value to any industry. In today’s global business community, the volume and complexity of customer and company data is continuously expanding. The prevalence......Read more

On the heels of the digital revolution, the new era of digitally-empowered utilities has officially arrived. It’s predicted that electric utilities will install more than 90 million smart meters......Read more

Increasing consumer demands are keeping marketers on their toes. Companies with a customer-centric strategy must be ready to provide next-level service, even before consumers know they want it. And......Read more

Opportunities and Risks for Tech in the Rail Industry   In today’s increasingly digital culture, adoption of tech trends is critical for the rail industry to reach customers faster,......Read more

In the push for business process automation, robotic process automation (RPA) has gone mainstream. More than 70 percent of the business leaders questioned by the Institute for Robotic Process......Read more