Author: PK

How We Design, Build and Run the Future

We’ve spent the last two decades building end-to-end experiences for the world’s largest brands—experiences that drive meaningful outcomes, faster, and that are fundamentally human in expression. Our brand has evolved over that time, but......Read more

Why We’re Experts in Moments That Matter

After being in the hospital, getting the all-clear to go home can feel both liberating and yet anxiety-inducing at the same time. What comes next—from outpatient care to the prospect of complicated medication regimens......Read more

What is Experience Engineering?

PK is the experience engineering firm. If you’re unfamiliar with our work, you’re probably asking yourself, “What is experience engineering?” More than a slogan, it’s our rocket fuel. Sitting at the cross-section of design,......Read more

Putting the Pieces Together: Tips for Connecting Fragmented Data

Consumers increasingly expect an omnichannel shopping experience, and retailers are beginning to feel the urgency to respond. According to a recent Shopgate report, more than two-thirds (67 percent) of retailers now say omnichannel retailing......Read more

Cloudy with a Chance of Shopping

Retail forecasting in the age of big data  As brick-and-mortar stores experience increasingly trying times, the need to better predict consumer behavior has taken on new meaning. The rise of artificial......Read more

Vision 2020: The Mall’s Rebirth

Indoor analytics provides a new opportunity for mall and department store growth Two decades ago, the shopping mall was the hub of public life. Anchored by brand-name department stores......Read more

Ghosts of Retail Past

What Sears has to tell us about customer experience While we’ve been hearing about brick-and-mortar stores being on the ropes for a decade, the number of major retailers that closed over the......Read more

How Edge Computing is Reshaping Retail

From the rise of e-commerce to Amazon Go, retail has experienced a drastic transformation in the past decade, and advancements in edge computing are expected to drive further change:......Read more

Defining a Culture of Software Engineering Quality

This series of articles is intended to explore how an organization can promulgate a ‘Culture of Quality’ in software engineering. While I will try to explore this topic in......Read more

Building Software Engineering Quality by Starting at the Source

Contemporary approaches to source management extend beyond the warehousing and versioning of code. This article argues for viewing Continuous Integration, Continuous Delivery, Continuous Testing and even Continuous Quality as......Read more