INDUSTRY : Healthcare
INDUSTRY : Healthcare

Background

A leading consumer health enterprise Software as a Service company had inherited multiple systems and processes, which made standardization of projects and requests difficult.  ProKarma engaged with the organization to help consolidate 10+ project management systems into ServiceNow.

Solution

ProKarma interviewed key project and implementation managers to understand key use cases and needs for project management lifecycle and created standardize demand management workflows with corresponding project templates for tracking and assignment of resources.