Category: Digital Transformation

Five Years Forward: Voice Interfaces Will Work as Your “Other Brain”

About a decade ago I was invited to keynote The Future of Digital Marketing conference in London. The organizers warned that my talk on how the era of mobile......Read more

Why Your Enterprise Keeps Failing At Digital Transformation

Companies are failing at digital transformation because they’re losing sight of what’s actually critical to these initiatives: the customer. Only 45% of companies have customer care at the center of their......Read more

Run, Don’t Walk into the Age of Digital Transformation

Apple®. Social Media. Smartphones. Google™. Tablets. They all forever changed the history of the digital age, and now the age of digital transformation has arrived. “Every business must become......Read more