Tag: Customer Experience

Tagging the latest customer experience insights to deliver what matters to you most. ProKarma posts content that connects people, businesses and organizations with intelligence resources for the greatest success.

Enhanced Consumer Experience: Satisfaction, Quality and Personalization

Quality has an important role in Satisfaction. Quality is not only a moderator of Satisfaction, but it is a direct precursor to Satisfaction. It is simply an evaluation by......Read more

Making Personalization Work for You

More often than we see good examples of personalization, we see the bad. There are countless examples across social media of customers experiencing companies missing the point when it......Read more

Digital Technologies Are Revolutionizing the Customer Experience

As consumers become more aware and more tech savvy, organizations must work to reshape business strategies to align with the customers’...Read more....Read more